- What type of content can we use to train
- You can use any
type of content to train the chatbot. The more content you provide, the better the chatbot
will be able to answer the questions.
- How do I train the chatbot?
- Right now, we only
support training the chatbot via the URLs. You can just enter a URL and the chatbot will be
trained on all the content present on that URL.
- How do I add the chatbot to my website?
- Each chatbot gets
its own unique url, you can embed the chatbot on your own site via the embed code we
provide. You can even directly link to the chatbot from your site.
- Do you retrain the chatbot automatically
when the website content changes?
- Right now, for
retraining, you have to go to the dashboard and click on "Retrain" button to retrain the
chatbot. We are working on automating this process and do it periodically.
- How can we contact you?
- You can reach out
to us by clicking here or you can click on the live
chat on the bottom left and talk to us directly.
- Is there a free plan?
- No, there is no
free plan available. But you can click on the chatbot icon at the bottom right of this page
and try the demo.
- Does ActionChat support livechat?
- Yes, you can have live conversations with your users and
you have complete access to all the chats/interactions with your chatbots. You can see the entire
chat history of all the interactions made with your chatbot. In the future, we will also
generate insights automatically based on your chatbot history. Things like most asked
questions, questions that the chatbot was unable to answer properly etc. will be
automatically shown to you in the future.
- Can I customize the chatbot?
- Yes, you can
change the color, chatbot icon, chatbot name, chatbot suggestions etc. You can also change
the chatbot's welcome message.
- Do you store the chatbot messages?
- Yes, we store the
all the questions that are asked by the visitors and also all the answers that the chatbot
replied with. We show all this chat history to the chatbot owner inside the dashboard. For
example, if you used ActionChat to create a chatbot, you will be able to see the conversations
that users are having with your chatbot from the dashboard. We don't store any other
information from the visitors except the questions they asked and the answers the chatbot
- Does it work on websites that are in
other languages than English?
- Yes, your website
can be in any language, not just English. Chatbot can also answer questions in a different
language. You can also ask questions in a different language and the chatbot will be able to
- Do you use Open AI models or your own
- Yes. We use
multiple OpenAI models (including ChatGPT) to train the chatbot and generate the response.
We do not have or use any other custom model at the moment. Everything is based on OpenAI
- Is there a limit on number of messages
that can be sent?
- Right now, there
is no limit on the number of messages that can be sent. That being said, I am monitoring the
usage, and will apply rate limits only if required.
- How long does the training take?
- It depends on the
number of pages you are training. But usually, it should be done within a few
- My company needs a custom integration or
custom feature that is not yet supported by ActionChat. What should I do?
- If you need us to
build a custom integration for your company, you can join as an enterprise customer and we
can figure out a custom pricing plan for you, based on your needs.